Description

Customer Success Manager

Role Summary

We are seeking a Customer Success Manager to join our Tokyo office, focusing on LSEG's Analytics and Quants solutions, including Yield Book and Quantitative Analytics.

In this role, you will partner with a wide range of financial institutions across Japan-including asset managers, banks-to maximize the value of LSEG Data & Analytics by embedding them into clients' investment and risk workflows.

You will work closely with client-side quant, risk, and investment teams, helping them optimize how they use data and analytics in daily decision-making. Internally, you will collaborate with Sales, Product Specialists, and global teams to deliver impactful solutions and drive long-term customer success.

This role is ideal for professionals who enjoy working at the intersection of finance and technology, and who are motivated by solving real-world client challenges through data and analytics. While prior experience in analytics or quantitative workflows is beneficial, we welcome candidates who are eager to learn and develop their expertise in this space.

Role Responsibilities

• Build long-term trusted advisor relationships with key clients, from senior stakeholders to end users
• Drive retention and growth by identifying opportunities to expand usage of LSEG analytics solutions
• Partner with Sales Specialists and Account Managers on client strategy, solution positioning, and commercial activities
• Lead client engagements such as workshops and solution discussions focused on analytics use cases and workflow optimization
• Understand client investment processes, risk frameworks, and decision-making workflows to identify value creation opportunities
• Analyze client usage patterns and proactively identify opportunities to enhance value through data, analytics, and API capabilities
• Support client onboarding and adoption, ensuring successful integration of LSEG solutions into daily workflows
• Develop subject matter expertise in LSEG Analytics and Quants solutions, and stay current with market trends
• Build strong internal relationships across global teams to deliver seamless client experience
• Capture and communicate client feedback to product and business teams, contributing to solution innovation and roadmap development
• Collaborate with Client Services (Help Desk) to ensure high-quality support and issue resolution

What You Will Gain

• Opportunity to work with some of the most sophisticated financial institutions in Japan and globally
• Opportunity to develop expertise in analytics, quantitative workflows, and data-driven decision making
• Exposure to advanced analytics, fixed income models, and evolving data & API-driven investment workflows
• A highly collaborative global environment, working across regions and functions
• The ability to influence how data and analytics are used in modern portfolio management and risk analysis

Experience and Qualifications

• 3-7 years of experience in financial services, fintech, or related fields
• Strong understanding of financial markets, with exposure to fixed income or risk analytics
• Experience working with analytics, quantitative workflows, or financial data solutions
• Proven ability to engage with clients and build trusted relationships
• Strong problem-solving skills, with the ability to understand and structure complex client needs
• Strong team player and independent worker with ability to take ownership and responsibility
• Able to prioritize tasks and maintain a professional approach under pressure
• Excellent communication and presentation skills in Japanese (native level) and English (business level)

Preferred Qualifications

• Familiarity with APIs, cloud technologies (AWS, GCP, Azure), or data workflows
• Programming or data handling experience (Python, SQL, JSON)
• Professional certifications such as CFA, FRM, or related disciplines

Career Stage:
Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.